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CONTACT

Q: How does shipping work?

Free shipping for all orders above €250 Europe Delivery time: 2 - 5 business days Outside of Europe Delivery time: 5 - 10 business days How to follow your order Orders are shipped with a tracking code. A shipping confirmation email with tracking number will be sent to you as soon as we dispatch your order. Use this link to follow your order. Please be aware that some delays may occur during sales, very busy periods and public holidays.

Contact Us

If you have a question or special inquiry about your order, products, shipping & returns, payment methods or anything else, please let us know. Simply email us at info@dukesarchive.com, use the form below or send us a message throught Whatsapp through the chat option and we'll be more than happy to assist you.

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SHIPPING

How does shipping work?

Free shipping for all orders above €250

Europe
Delivery time: 2 - 5 business days

Outside of Europe
Delivery time: 5 - 10 business days

How to follow your order
Orders are shipped with a tracking code. A shipping confirmation email with tracking number will be sent to you as soon as we dispatch your order. Use this link to follow your order. Please be aware that some delays may occur during sales, very busy periods and public holidays.

CONDITION

How can i know the condition of the items?

We have a large selection of items that range from brand new to used vintage pieces. To make it easier for you we implemented a condition grading system filtering the condition in five different levels.

New : Brand new with or without tags, and may or may not include dust bag and box.

Like New : Could pass as new, worn once or twice.

Very Good : Items may show minor signs of wear, such as small creases, light marks, or slight pilling.

Good : Items may show moderate-to-noticeable signs of wear, such as light staining, pilling, and slight discoloration.

Fair : Items may show noticeable-to-significant wear, including small holes, and visible staining.

Please review all pictures for details.

Feel free to contact our 24/7 chatbox service with any additional questions and we will be more than happy to assist you.

RETURNS

Do you accept returns?

Our return policy lasts 14 days after arrival of your parcel. For more details and conditions visit our full return policy page.